Community Engagement Plan

As a program that works closely with the community through activities and volunteering our services, we value your opinion and concerns regarding the safety, well being, and behavior of both our residents and our staff members. If an issue arises and needs to be addressed by a member of our management team, please use the following guidelines in order to express your concern or file a complaint. Once a complaint is received by either party listed below, they will contact you within 10 business days via mail, email or phone. A copy of this protocol will be provided to an individual upon written request. The request and return form can be mailed to:

Future Stories
45232 National Road W.
St. Clairsville OH, 43950.

Contact by phone or email:

D.J. Watson- Executive Director- 740-695-9750- dj.watson@bhjd.org

Melissa Rubel- Administrator- 740-695-0660- melissa.rubel@bhjd.org

Issue

Contact Mr. D.J. Watson or Ms. Melissa Rubel either by phone or email. Information provided above.

identify

Please be prepared to provide your name and contact information so we can communicate with you and resolve the concern.

explain

We will need the date and time of when your issue was shared with us, the subject of the issue, the date and time of the issue, and details of the event or situation.

resolution

We are always eager to ensure our program is offering the best experience possible for the residents we serve. Community input and open dialogue is an important element of that experience.

If neither Mr. Watson or Ms. Rubel is available when you contact the facility by phone, the staff member on duty will document your contact information and report it to either party as soon as possible. If you have a general question about our program, please feel free to contact the facility at any time. If this is an emergency situation or legal matter, the management team member on call will be notified. Otherwise, Mr. Watson and/or Ms. Rubel will receive the information the next business day.

If you are looking to report that a resident has possibly violated the law, we will make every effort to investigate within the scope of our capabilities. If needed, all information will be gathered and either the local Juvenile Court office or the Sheriff's Office will be notified. Parents or custodians will be notified of any incident involving Juvenile Court officials or the Sheriff's Office personnel.